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Apple responds to reports of iPhone Duo screens cracking

DevicesOctober 27, 20261 min read

Apple says a small number of its new foldable iPhone Duo phones have cracked inside screens. The company says it will replace broken units under its warranty.

What happened

Some buyers of the iPhone Duo reported that the inside screen broke within a day of the phone going on sale. Thin lines appeared across the screen near the hinge, which is the joint that lets the phone fold. Apple confirmed the problem affects a small number of devices and said people with issues should contact AppleCare for a replacement.

Key facts

The iPhone Duo starts at 1,999 US dollars.
Sales began on October 23. Some owners reported problems the next day.
Outside a warranty, repairing the inside screen costs 999 US dollars.
Apple's support contact is AppleCare.
iFixit gave the phone's review score as 8.8 out of 10 at Engadget, and 7 out of 10 at The Verge and Wired.

Why the hinge matters

A foldable phone has a bendable screen that opens and closes like a book. The hinge holds the two halves together and protects the thin screen. Repair experts at iFixit said the hinge is made of dozens of parts with very tight tolerances, so even a small factory flaw or a grain of sand could damage the screen. Foldable phone screens have had this kind of problem since 2019, when Samsung launched its first foldable phone.

Why it matters

This story shows that foldable phones are still new and can be fragile. Buyers who pay a high price may worry about repair costs. It also tests Apple's trust with customers, since the company is entering a market where others have already faced the same kind of screen problem.

What to watch

Whether Apple finds a clear cause or changes the hinge design.
How many more cracked screens are reported by users.
Whether Apple expands its replacement policy.
How the phone sells in the weeks after launch, including in Vietnam, which is among the first markets to get Apple's new products.

Glossary

iPhone Duo: Apple's new foldable iPhone with a bendable inside screen.
AppleCare: Apple's support and warranty service that helps customers fix or replace devices.
iFixit: A company that takes apart devices and teaches people how to repair them.

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