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JD.com slams competitor over “pick one” tactics, promises support for gigworkers
JD.com condemned a competing company, believed to be Meituan, for alleged 'pick one' tactics that harm delivery riders. The practices have led to income declines of 16-25%. JD.com promises support through job priority for riders' spouses, recruitment increases, and no forced exclusivity, while committing to compensations for service delays and addressing broader industry worker mistreatment.
Key points
- JD.com accuses an unnamed competitor (thought to be Meituan) of forced exclusivity practices affecting gig workers.
- The 'pick one' tactics allegedly result in a 16-25% income reduction for delivery riders.
- JD promises to take action by giving job preferences to riders' spouses, increasing their recruitment efforts, and ensuring no forced exclusivity.
- The company offers free delivery for orders that are delayed over 20 minutes as a way to support affected gig workers.
- JD's letter highlights ongoing issues in the delivery industry, including worker safety, inadequate social insurance, and unreliable food delivery services.
Why it matters
- The rise of gig economy practices is a significant trend in 2025, with companies increasingly relying on gig workers for delivery services.
- The issue of worker rights in the gig economy is gaining attention, paralleling global discussions on fair labor practices and protections for gig workers.
- JD's actions may reflect a response to increased scrutiny from regulators and consumers regarding the treatment of gig workers.
JD.com’s response highlights critical issues in the gig economy, indicating a shift towards prioritizing worker rights and supporting vulnerable delivery personnel amid competitive pressures.