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Joshin President Apologizes Over Possible Leak of 6 Million Personal Records

Security1 min read

Japanese electronics retailer Joshin's president publicly apologized after a hacker may have stolen personal data on more than 6 million customers. The company says it will stop keeping customer information it does not need.

What happened

Joshin, a home appliance store chain based in Osaka, found that an outside party had broken into its customer database server without permission. President Tetsuya Takahashi apologized at the start of a mid-year results briefing, saying he was deeply sorry for the trouble and worry caused. The leak may include names and addresses of customers.

Key numbers and facts

  • More than 6 million personal records may have been leaked.
  • Possibly leaked: 2 images of driver's licenses, 1 My Number card record, and 5 bank account numbers.
  • The illegal access happened around October.
  • The cause of the break-in is still under investigation.

Background

A customer database is a large computer system that stores information about people who sign up as members. When a company keeps more data than it needs, a hack can expose more people. My Number is Japan's national ID number, so a leak of its card information is especially serious.

Why it matters

This case shows how much risk comes from storing too much personal data. Joshin says it learned from the attack and plans to keep only the information it really needs. Local media report that the company has already started deleting unnecessary data. Other businesses may review how long they keep customer records.

What to watch

  • Whether Joshin confirms that data was actually stolen.
  • What the investigation finds about how the hackers got in.
  • Whether affected customers are notified and offered help.
  • How quickly unneeded data is deleted and what new rules the company adopts.

Glossary

database server
A powerful computer that stores and organizes large amounts of information, such as customer records.
My Number card
Japan's official ID card that carries a personal 12-digit number used for taxes and social services.

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