Unauthorized Access Found at Operator of Geo and 2nd Street; Official Apps and Online Services Suspended for Maintenance

What happened

Second Retailing, the company that runs the stores Geo and Second Street, said on October 17 that someone had broken into its internal systems. To prevent more harm, it turned off apps and web services for both brands from 9 p.m. that day. It is now doing system maintenance. It has not said when the services will come back.

Key facts

• The unauthorized access was found on October 15.
• Services were shut down from 9 p.m. on October 17.
• Store opening hours have not changed.
• In-store buying without the app is still open.
• Scheduled home pickups for Second Street still happen on the set dates.

Which services are affected

At Second Street, the official app and online store are down. Store pickup orders, home pickup buying, and web requests for on-site buying are not available. Some orders placed before maintenance will still ship. At Geo, the official app, website, and online store are down, along with rental and home buying services. Geo Mobile's online store and mobile home buying are also stopped. Coin lockers, convenience store buying, and a home-delivery storage service called 2nd STORAGE are affected too.

Words to know

Unauthorized access means someone got into a computer system without permission. Companies often shut services down when this happens, so the attacker cannot cause more damage. The company is working with outside security experts to find the cause and how far the problem reaches.

Why it matters

Many customers use these apps to sell items, rent things, or buy goods online. Without them, people cannot finish orders or get payments through the usual steps. The company has not yet said whether customer data was taken, so people should watch for official updates.