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Console raises $6.2M from Thrive to free IT teams from mundane tasks with AI
Console raised $6.2 million in seed funding from Thrive Capital to utilize AI for automating IT help desk tasks, allowing employees quicker access to support. Founded by Andrei Serban, Console aims to integrate seamlessly with Slack, resolve over 50% of requests autonomously, and eventually expand to HR and finance support.
Key points
- Andrei Serban, a product lead previously at Rippling, founded Console to automate IT tasks.
- Console aims to reduce the mundane work of help desk staff through AI integration.
- The startup can quickly install its service, resolving 50% of IT issues without human intervention.
- Customers include Scale AI and Calendly, indicating market interest.
- Console raised $6.2 million from Thrive Capital, which sees strong potential in AI for IT tasks.
Why it matters
- The rise of AI in automating routine business processes correlates with trends from 2022, like the release of ChatGPT, which sparked interest in AI's business applications.
- As companies increasingly digitize operations, IT teams become more vital in supporting digitization, mirroring broader trends in 2025 with increased automation and AI integration.
Console's efforts highlight the evolving role of IT departments, as AI technologies promise to streamline operations, making mundane processes more efficient while enhancing the strategic capabilities of IT teams.