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Tesla and Rivian charging networks have fewest problems by far, according toConsumer Reports
Consumer Reports reveals that Tesla and Rivian have the most reliable EV charging networks in the U.S., with only 4% and 5% of users reporting issues, respectively. In contrast, networks like Shell and EVgo recorded significantly higher problem rates. As EV sales continue to grow, the reliability of charging infrastructure becomes vital for adoption, especially as Tesla expands access to its Supercharger network for all EVs.
Key points
- Survey conducted by Consumer Reports with 1,230 EV owners between March 2023 and February 2024.
- Only 4% of Tesla Supercharger users reported issues, while 5% reported problems with Rivian's chargers.
- Other networks had higher failure rates: Shell (48%), EVgo (43%), Blink (41%), Electrify America (35%), ChargePoint (24%).
- Common issues included payment and hardware problems, especially with charging screens.
- Tesla's long-established Supercharger network has fewer issues due to over a decade of development.
- Rivian's performance indicates a strong start but must maintain quality as it expands its station network.
Why it matters
- The growth of EV sales, comprising over 8% of the U.S. market, highlights the demand for reliable charging networks.
- The report underscores the significant gap in performance between newer EV charging networks and established ones like Tesla.
- As of 2025, competition among charging networks is expected to intensify as more manufacturers enter the EV market, driving improvements in service reliability.
The results from Consumer Reports underscore the critical need for reliable charging infrastructure as EV adoption rises. Tesla and Rivian set a high standard, but other networks must address their reliability issues to foster greater consumer confidence in electric vehicles.