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Microsoft says it has over 20M paid Copilot users, and they really are using it
Microsoft reported over 20 million paid users for its M365 Copilot, highlighting increased engagement as users now interact with it as frequently as Outlook. Notable clients include Bayer and Accenture, which recently secured a deal for 740,000 seats. Engagement per user has surged 20% quarter-over-quarter, reflecting a shift in daily work habits as multiple AI models are integrated for optimal performance.
Key points
- Microsoft has over 20 million paid enterprise M365 Copilot users.
- User engagement has increased significantly, with queries up nearly 20% quarter-over-quarter.
- Major clients like Bayer, Johnson & Johnson, and Accenture are contributing to growth.
- The company has quadrupled the number of companies with over 50,000 paid seats.
- Copilot’s agent mode is now the default experience, allowing for multi-step actions in applications.
Why it matters
- The growth of M365 Copilot aligns with the trend of increasing AI integration in business applications.
- Similar tools and AI-driven productivity solutions are gaining traction in 2025, reflecting the shift towards automation in workplaces.
- Historically, Microsoft has transformed its suite of products with AI enhancements, paralleling broader industry trends.
Microsoft's significant growth in Copilot usage illustrates the rising demand for AI in productivity tools, reshaping everyday work practices as organizations increasingly adopt these technologies.