New Relic launches new AI agent platform and OpenTelemetry tools

New Relic has launched its AI Agentic Platform aimed at enabling enterprises to build and monitor AI agents without coding. The platform integrates with existing tools and supports the Model Context Protocol (MCP) for enhanced observability. Alongside this release, New Relic announced tools that equip its application performance monitoring agents with OpenTelemetry capabilities to streamline data management.

Key Points

• New Relic launches the AI Agentic Platform for building data observability AI agents.
• The platform allows deployment of pre-built agents and management of existing bots.
• It integrates with other New Relic tools and supports the Model Context Protocol (MCP).
• CEO Brian Emerson emphasizes a focus on observability outcomes, rather than general-purpose AI management.
• New Relic also introduces OpenTelemetry capabilities within their APM agents to improve data stream management.
• This comes as a response to the surge in demand for AI monitoring tools in enterprise environments.

Relevance

• Salesforce launched a similar agent platform, Agentforce, in late 2024.
• OpenAI introduced OpenAI Frontier as part of the same trend towards AI agent management.
• Gartner has identified such platforms as essential for enterprise AI adoption.
• The growing concern over data access permissions for AI agents is driving the development of these solutions.

New Relic's release of the AI Agentic Platform and OpenTelemetry tools reflects the increasing need for effective AI observability as enterprises embrace AI, addressing previously existing challenges in data management and integration.